Faqs

Products

Do your products contain palm oil?

No. All of my products are palm-free. Palm oil production is responsible for the devastation of orangutan habitats and to this date attempts to certify sustainable production have fallen short.

Does your soap contain lye?

No, there is no lye in my soap. I am a certified master soap maker and formulate so that my soap does not contain excess lye (sodium or potassium hydroxide). Although a necessary element used in the saponification process, once cured we are left with an alkali salt of fatty acid; true soap. Read my blog post about how I make soap!

How do I care for my products?

Bar Soap
Mountain Girl Essentials Soap is handcrafted with premium plant oils and hand-picked botanicals, and scented with pure essential oils.  Extend the life of your soap with these tips:

- Keep your soap bar dry between uses.

- I recommend draining excess water with a slotted soap dish.

- Exposure to UV rays tend to break down the nutrients and subtle hues from the botanicals. As tempting as it is to display your soap, it's better to store your soap in a cool dark area until ready for use. A linen closet is a great place.

- Handmade soap has no set shelf life, but like a fine wine or cheese, soap gets better with a little aging. Time mellows the bar and allows it to get harder, helping it to last longer in the shower. To ensure liveliness of aroma and enjoy its goodness at the peak of freshness use within one year from the time of opening.

Are Your Products Safe?

My products are regulated by the government. True soap, as defined by the US Food and Drug Administration (FDA), is regulated by the Consumer Product Safety Commission (CPSC), not the FDA. However, based on the intended use of “cleansing, beautifying, promoting attractiveness, or altering the appearance (of the human body)” my soap is actually regulated as a cosmetic and falls under the requirements of the Federal Food, Drug and Cosmetic Act (FD&C Act) under the authority of the FDA.  In addition, the labeling requirements for my products are governed by the Fair Packaging and Labeling Act (FPLA). The FPLA was passed by Congress in 1966 to protect consumers and gives authority to the FDA to regulate food, drug, and cosmetics. I also voluntarily comply with the FDA’s guidelines for Good Manufacturing Practices (GMP).

I hold certificates in Master Soap Making, Botanical Product Formulation, and Aromatherapy and always expanding my scope of knowledge in the botanical skincare industry.

Shipping, Returns, Payments

What is your shipping Policy?

Please visit my Shipping Policy Page

What is your refund + return policy?

Please see my Refund Policy Page

What can I do about order errors or defective products?

Please see my Policy Page

What payment types do you accept?

I accept Visa, Mastercard, American Express, Discover, and PayPal.

How do I reach customer service?

I am a small, one-person company. The best way to reach me is by email naomi@mountaingirlessentials.com and I will get back to you within 48 business hours.