COVID-19 UPDATE: We are here for you, open and fully stocked!

FAQs

COVID

Yes, we are here and ready for you with no shipping delays. Our website is fully open for orders, however some of our retail partners are closed. See our store directory here. 

To ensure your safety we are taking precautions to handle your products in a sanitary manner. 

SHIPPING, RETURNS, PAYMENTS, ECT.

We make every effort to process your order within one to three business days (excluding weekends and holidays).  You will receive another notification when your order has shipped. 

Standard flat rate shipping is $8.00. Free US standard shipping is available for all orders over $50, exclusive of sales tax and shipping. We do not ship internationally at this time.

We offer to ship via USPS and UPS. Mountain Girl Essentials is not responsible for lost or stolen packages once they have been marked "Delivered" by the carrier.

Orders may take longer to arrive due to variables outside of our control, including carrier delays as a result of COVID-19.

You can skip the shipping fees with free local pickup at The Pretty Thistle, 1784 Churn Creek Rd, Redding, California. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within one to three business days. We will send you an email when your order is ready along with instructions. 

The in-store pickup hours are 11am - 5pm on Monday - Saturday. Please have your order confirmation email with you when you come.

Should you wish to cancel your order please contact Naomi for support within 24 hours of placing your order naomi@mountaingirlessentials.com 

 

We stand behind our products and offer a 30-day money back guarantee.  If for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (exclusive of shipping). Simply return your merchandise with the original packaging within 30 days of receiving your order. 

Mountain Girl Essentials
Attn: Returns
PO Box 94
Oak Run, CA 96069

Please note: we do not accept returns on any Craft Series products. 

Order errors should be brought to the attention of Mountain Girl Essentials within 5 business days of receipt of shipment. Please contact Naomi for support naomi@mountaingirlessentials.com 

We stand behind our quality; defective product may be returned/exchanged/replaced at our expense within 10 days of delivery. If your item is defective or damaged, please contact Naomi to make arrangements for the return, exchange or replacement.  naomi@mountaingirlessentials.com 

 

We accept Visa, Mastercard, American Express, Discover, and PayPal.

We are a small, passionate company. The best way to reach us is by email naomi@mountaingirlessentials.com and we will get back to you within 48 business hours.

PRODUCTS

Yup! We use all plant derived ingredients for our soaps, washes and body oils. We don't use tallow, lard, lanolin or any other animal products including milk or beeswax. All of our products are certified vegan by PETA and Vegan Action and cruelty-free certified by Leaping Bunny.

No. All of our products are palm-free. Palm oil production is responsible for the devastation of orangutan habitats and to this date attempts to certify sustainable production have fallen short.

No. Our master-formulated soap does not contain lye (sodium or potassium hydroxide). Although a necessary element used in our saponification process, once cured we are left with an alkali salt of fatty acid; true soap. Read our blog post about how we make soap!

Many commercially made soaps are not soap at all. Often they contain sodium laurel sulfate (detergent), fragrance and chemical additives that dry out the skin. Our soap retains its natural glycerin, which is a humectant that attracts moisture to the skin, it's made without detergents, parabens and dyes, so it's friendly to your skin and our environment. For more information check out our Handmade Soap Guide for nearly everything you need to know about handmade soap.

We don't! All Mountain Girl Soap is formulated and made from scratch. Read more about our process.

Bar Soap
Mountain Girl Soap is handcrafted with premium plant oils and hand-picked botanicals, and scented with pure essential oils.  Extend the life of your soap with these tips:

- Keep your soap bar dry between uses.

- We recommend draining excess water with a slotted soap dish.

- Handmade soap has no set shelf life, but like a fine wine or cheese, soap gets better with a little aging. Time mellows the bar and allows it to get harder, helping it to last longer in the shower. To ensure liveliness of aroma and enjoy its goodness at the peak of freshness use within one year from the time of opening.

Foaming Cleanser, Facial Serum, Toning Mist, Body Oil 
Our formulas are hand-blended and then poured into amber-colored bottles to protect the integrity of the precious oils.

- Extend the life of your products by storing in a cool dry location.

- Facial Serum and Body Oils are anhydrous and we suggest avoiding the introduction of water.

- Each micro-batch is created fresh in our studio and under ideal conditions, our products remain stable one year after opening, but as with perishable items we suggest using frequently once unsealed to enjoy their vitality and vibrancy.

Yes! True soap, as defined by the US Food and Drug Administration (FDA), is regulated by the Consumer Product Safety Commission (CPSC), not the FDA. However, based on the intended use of “cleansing, beautifying, promoting attractiveness, or altering the appearance (of the human body)” our soap is actually regulated as a cosmetic and falls under the requirements of the Federal Food, Drug and Cosmetic Act (FD&C Act) under the authority of the FDA.  In addition, the labeling requirements for our products are governed by the Fair Packaging and Labeling Act (FPLA). The FPLA was passed by Congress in 1966 to protect consumers and gives authority to the FDA to regulate food, drug, and cosmetics. We also voluntarily comply with the FDA’s guidelines for Good Manufacturing Practices (GMP).

California Sales Tax of 7.25% will be added to all orders shipped to California addresses.