Terms

CANCELLATION POLICY
Should you wish to cancel your order please contact Naomi for support within 24 hours of placing your order naomi@mountaingirlessentials.com 

RETURNS + REFUNDS

We stand behind our products and offer a 30-day money back guarantee.  We promise to deliver high-quality products, guaranteed to gently clean without the use of harsh substances. If for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (exclusive of shipping). Simply return your merchandise with the original packaging within 30 days of receiving your order. 

Mountain Girl Essentials
Attn: Returns
PO Box 94
Oak Run, CA 96069

ORDER ERRORS/DEFECTIVE PRODUCT
Order errors should be brought to the attention of Mountain Girl Essentials within 5 business days of receipt of shipment. Please contact Naomi for support naomi@mountaingirlessentials.com 

We stand behind our quality; defective product may be returned/exchanged/replaced at our expense within 10 days of delivery. If your item is defective or damaged, please contact Naomi to make arrangements for the return, exchange or replacement.  naomi@mountaingirlessentials.com 

CUSTOMER SERVICE
We are a small, passionate company. The best way to reach us is by email naomi@mountaingirlessentials.com and we will get back to you within 48 business hours.

PAYMENT
We accept Visa, Mastercard, American Express, Discover, and PayPal.

SALES TAX
California Sales Tax of 7.25% will be added to all orders shipped to California addresses. 

ORDER PROCESSING + SHIPPING
We make every effort to ship items within three business days. We will contact you if there is a delay in your shipment. We offer to ship via USPS and UPS. Shipping charges are based on the size and shipping weight of your order. Mountain Girl Essentials is not responsible for lost or stolen packages once they have been marked "Delivered" by the carrier.

Free US standard shipping is available for all orders over $50, exclusive of sales tax and shipping.

TERMS
Mountain Girl Essentials has the right to change the terms of this Agreement as necessary. We reserve the right to terminate a transaction for any reason, at any time. Prices, styles, and designs are subject to change without notice.

Additional Terms, including our Privacy Policy and Terms of Service, are located in their entirety on our check out page.